Help and Questions

Frequently Asked Questions (FAQ)

General Questions

Q1: What are your shipping options?

Domestic (United States)

Flat Rate  (Standard) (3-4 business days after fulfillment)

Express (1-3 business days after fulfillment)

Q2: What is the return or exchange policy?

A:  See our policy for exchanges and returns via the following link:  https://good-works.shop/pages/return-policy

Q3: How can I contact customer service?

A: You can reach us via the following link: https://good-works.shop/pages/contact

or call us at (630) 634-5470 and we'll be happy to assist you!

Q4: How can I track my order?

A: Once your order is shipped, we’ll send you a shipping confirmation email with a tracking number. Just click the number to follow your package on our tracking page and see the latest updates. 

Q5: Why do the colors of the garments look slightly different from the photos?

A: Various factors can influence how colors look when printed. We cannot guarantee 100% color accuracy. Here’s what to consider.

-Factors affecting color appearance

-Fabric type and garment color

The material and color of the garment can impact how your design’s colors appear. For example, the same color value may look slightly different when printed on 100% cotton compared to a fabric blend. Similarly, colors can vary when printed on light versus dark-colored garments.

White underbase application

To ensure vibrant colors on colored garments, we apply a white underbase layer beneath the print. This underbase can affect how colors appear, especially when comparing prints on garments with and without this layer. Keep in mind that even photos of printed products may not perfectly represent the actual colors. Referencing these photos is helpful, but it’s not a substitute for ordering color swatches on a sample product.